Member Experience Specialist I

Wright-Patt Credit Union Inc.; Reynoldsburg (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wright-Patt Credit Union Inc. is seeking a Member Experience Representative I to deliver extraordinary service and accurately process a variety of cash and member inquiries in a fast-paced environment.

You will follow defined service standards and be proactive in helping members manage their financial needs. In this role you will listen actively, provide guidance to suitable products, and build trust through consistent, secure service.

Responsibilities

• Provide extraordinary member service by being knowledgeable, engaging with members, and consistently applying defined service standards. Accurately process transactions for members, including cashing checks, deposits, payments, withdrawals, information inquiries, and other basic transactions.
• Listen actively to understand questions/concerns and offer guidance to appropriate products and services. Proactively identify and refer members to suitable products to save time and money, while building trust.
• Ensure policies, procedures, risk mitigation, and controls are followed; report gaps to leadership to mitigate risk and protect members.
• Balance assigned cash drawer during and at the end of each workday.
• Perform miscellaneous duties such as end-of-day activities, filing, answering phones, maintaining supplies, etc.

Job description

Wright-Patt Credit Union Inc. is seeking a Member Experience Representative I to deliver extraordinary service and accurately process a variety of cash and member inquiries in a fast-paced environment.

You will follow defined service standards and be proactive in helping members manage their financial needs. In this role you will listen actively, provide guidance to suitable products, and build trust through consistent, secure service.