Member Experience Specialist

Burnett Staffing Specialists; El Paso (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Burnett Staffing Specialists is seeking a Member Service Representative for a well-established credit union in El Paso, TX. You will handle transactions, post to accounts, and help members with products and services.

Key duties include balancing cash drawer, processing checks, cash advances, and following OFAC/MI Log procedures. Strong customer service and basic computer skills are required; Monday–Saturday schedule with a 40-hour workweek at $15.25/hour.

Qualifications

• High School diploma or equivalent with six months of related experience.
• Cash handling experience is a plus.
• Minimum 6 months of customer service experience.
• Basic computer skills.

Responsibilities

• Post and debit/credit member accounts accurately.
• Provide information about products and services to members.
• Balance cash drawer at end of day.
• Understand and negotiate checks with placement of holds to mitigate fraud.
• Complete CTR/SAR when applicable.
• Coordinate with other departments to clear pending items before rendering services.

Skills

Customer service experience

Cash handling

Basic computer skills

Education

High School diploma or equivalent

Job description

Burnett Staffing Specialists is seeking a Member Service Representative for a well-established credit union in El Paso, TX. You will handle transactions, post to accounts, and help members with products and services.

Key duties include balancing cash drawer, processing checks, cash advances, and following OFAC/MI Log procedures. Strong customer service and basic computer skills are required; Monday–Saturday schedule with a 40-hour workweek at $15.25/hour.