Member Experience Lead - Branch Operations

GECU; El Paso (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

GECU is seeking a Branch Operations role in El Paso to lead daily operations, train staff, and ensure a high-quality member experience. You will supervise performance, oversee cash handling, audits, and branch security while maintaining logs and compliance with policies.

The role includes mentoring employees, managing schedules, and supporting community involvement. Strong communication, integrity, and problem-solving are essential for success in this position.

Qualifications

• High School diploma or equivalent required.
• Familiarity with branch operations including accounts and cash flow.
• Knowledge of remote service options and member experience.

Responsibilities

• Train and monitor Branch Operations staff performance.
• Ensure excellent member experience across all branch activities.
• Manage cash handling and ensure audits are performed accurately.
• Provide guidance on policies, procedures and security controls.
• Lead staff development and conduct monthly/yearly performance reviews.
• Serve as backup for new accounts and financial counseling.
• Maintain branch logs, supplies, and timesheets.
• Represent GECU in community activities and drive process improvements.

Skills

Customer service

Conflict resolution

Organizational skills

Analytical skills

Strong communication

MS Office/Computer skills

Education

High School diploma or equivalent

Tools

ITMs

TCRs

TCDs

POPio Software

Job description

GECU is seeking a Branch Operations role in El Paso to lead daily operations, train staff, and ensure a high-quality member experience. You will supervise performance, oversee cash handling, audits, and branch security while maintaining logs and compliance with policies.

The role includes mentoring employees, managing schedules, and supporting community involvement. Strong communication, integrity, and problem-solving are essential for success in this position.