Member Experience Specialist — Hybrid Training to Remote

Kohler Credit Union; Mequon (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Paid time off

Tuition reimbursement

Job summary

Kohler Credit Union is hiring a Full-Time Member Service Representative for its Contact Center in Sheboygan, WI. You will assist members with everyday banking needs, answer questions, and resolve issues via phone, chat, email, and secure messaging.

Training is on-site, with potential to transition to a work-from-home arrangement after completion and meeting performance goals. The role emphasizes personalized service, accuracy, and confidentiality, with opportunities to grow within the credit

Qualifications

• High school diploma or equivalent is required.
• Prior customer service, retail, call center, or banking experience is helpful but not required.
• Willingness to learn banking systems and financial regulations.

Responsibilities

• Answer questions and resolve concerns for Kohler Credit Union members.
• Assist with account requests and guide members to products and services.
• Handle debit card requests, mobile deposit verification, and other routine banking tasks.
• Communicate with members via phone, chat, email, and secure messaging.
• Maintain accuracy and protect confidential information while supporting teammates.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High school diploma

Job description

Kohler Credit Union is hiring a Full-Time Member Service Representative for its Contact Center in Sheboygan, WI. You will assist members with everyday banking needs, answer questions, and resolve issues via phone, chat, email, and secure messaging.

Training is on-site, with potential to transition to a work-from-home arrangement after completion and meeting performance goals. The role emphasizes personalized service, accuracy, and confidentiality, with opportunities to grow within the credit