Member Service Specialist - Build Your Banking Career

Kohler Credit Union; Mequon (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Generous paid time off

Tuition reimbursement

Ongoing training

Professional development opportunities

Job summary

Kohler Credit Union is hiring a Full‑Time Member Service Representative to join our Contact Center in Wisconsin. You will assist members with questions, process account requests, and help them find products and services that fit their needs, delivering friendly, accurate service.

Training is on-site at the Corporate Center in Sheboygan, with on-site attendance required during training. After training, eligible employees may transition to a work-from-home arrangement based on performance and

Qualifications

• A high school diploma or equivalent is required.
• Previous experience in customer service, retail, sales, call center, or contact center is helpful but not required.
• Strong communication, problem-solving, attention to detail, and multitasking skills are important for success.

Responsibilities

• Provide personalized customer service and financial support by answering questions and resolving concerns.
• Assist with account requests and help members find products and services that meet their needs.
• Communicate with members through phone, chat, email, and secure messaging while protecting confidential information.
• Work with teammates to meet service goals and deliver an excellent member experience.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Kohler Credit Union is hiring a Full‑Time Member Service Representative to join our Contact Center in Wisconsin. You will assist members with questions, process account requests, and help them find products and services that fit their needs, delivering friendly, accurate service.

Training is on-site at the Corporate Center in Sheboygan, with on-site attendance required during training. After training, eligible employees may transition to a work-from-home arrangement based on performance and