Member Service Representative - Contact Center

Kohler Credit Union; Mequon (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Generous paid time off

Tuition reimbursement

Ongoing training

Professional development opportunities

Job summary

Kohler Credit Union is hiring a Full‑Time Member Service Representative to join our Contact Center in Wisconsin. You will assist members with questions, process account requests, and help them find products and services that fit their needs, delivering friendly, accurate service.

Training is on-site at the Corporate Center in Sheboygan, with on-site attendance required during training. After training, eligible employees may transition to a work-from-home arrangement based on performance and

Qualifications

• A high school diploma or equivalent is required.
• Previous experience in customer service, retail, sales, call center, or contact center is helpful but not required.
• Strong communication, problem-solving, attention to detail, and multitasking skills are important for success.

Responsibilities

• Provide personalized customer service and financial support by answering questions and resolving concerns.
• Assist with account requests and help members find products and services that meet their needs.
• Communicate with members through phone, chat, email, and secure messaging while protecting confidential information.
• Work with teammates to meet service goals and deliver an excellent member experience.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Full-Time Member Service Representative - Contact Center

Are you looking for customer service jobs in Sheboygan, WI or interested in starting a career in financial services? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team! This is a great opportunity for someone with customer service, retail, sales, call center, or contact center experience who wants to build a long-term career in financial services. No previous banking experience is required – we provide the training you need to succeed.

Training & Work‑from‑Home Opportunity

Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work‑from‑home arrangement.

About the Role

As a Member Service Representative, you'll be an important point of contact for Kohler Credit Union members. You'll provide personalized customer service and financial support by answering questions, resolving concerns, assisting with account requests, and helping members find products and services that meet their needs.

You'll communicate with members through phone, chat, email, and secure messaging, making this a great opportunity for someone who enjoys connecting with people and solving problems. You'll assist with everyday banking needs such as debit card requests, mobile deposit verification, account questions, and other member requests while maintaining accuracy and protecting confidential information.

Teamwork is also an important part of this Contact Center customer service role. You'll work alongside your teammates to provide an excellent member experience, meet service goals, and support one another. Ongoing training and development will help you strengthen your customer service and financial services knowledge while creating opportunities to grow your career at Kohler Credit Union.

Why Kohler Credit Union?

At Kohler Credit Union, we believe a job should be more than a paycheck. We want our employees to have the opportunity to develop their skills, build meaningful relationships, and grow within the organization.

This position offers $19.15-$21.40 per hour, based on experience.

• medical insurance
• dental insurance
• vision insurance
• 401(k) with employer contributions
• generous paid time off
• tuition reimbursement
• ongoing training
• professional development opportunities

What We're Looking For

We're looking for someone who enjoys helping others and is committed to providing a positive customer experience. A high school diploma or equivalent is required. Previous experience in customer service, retail, sales, call center, contact center, banking, or financial services is helpful but not required.

Strong communication, problem-solving, attention to detail, and multitasking skills are important for success in this position. You'll also need the ability to learn new systems, follow established procedures, and comply with financial regulations and requirements.

Work Schedule

The regular schedule for this position is Monday through Thursday from 8:00 AM to 5:00 PM, Friday from 8:00 AM to 6:00 PM, and rotating Saturdays from 9:00 AM to 12:00 PM.

Applicants must be authorized to work in the United States without current or future sponsorship.