Member Service Representative

Kohler Credit Union; Manitowoc (WI); On-site; USD 2,638,000 - 2,948,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer contributions

Paid time off

Tuition reimbursement

Job summary

Kohler Credit Union is hiring a Full-Time Member Service Representative for our Contact Center in Wisconsin. You will assist members via phone, chat, email, and secure messaging, handling banking requests and resolving concerns with accuracy and confidentiality.

Training takes place on-site at the Corporate Center in Sheboygan and may lead to a work-from-home arrangement after successful completion. A customer-focused, problem-solving approach is essential in this role.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service, retail, sales, call center, contact center, banking, or financial services is helpful but not required.
• Strong communication, problem-solving, attention to detail, and multitasking skills are important for success in this position.
• Ability to learn new systems, follow procedures, and comply with financial regulations and requirements.

Responsibilities

• Provide personalized customer service and financial support by answering questions and resolving concerns.
• Assist with account requests and help members find products and services that meet their needs.
• Communicate with members through phone, chat, email, and secure messaging to deliver excellent service.
• Handle everyday banking needs such as debit card requests and mobile deposit verification while protecting confidential information.

Skills

Customer service

Retail

Sales

Call center

Contact center

Banking

Financial services

Education

High school diploma or equivalent

Job description

JOB REQUIREMENTS: Full-Time Member Service Representative - Contact Center
Are you looking for customer service jobs in Sheboygan, WI or interested in starting a career in financial services? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team! This is a great opportunity for someone with customer service, retail, sales, call center, or contact center experience who wants to build a long-term career in financial services.

No previous banking experience is required-we provide the training you need to succeed. Training & Work-from-Home Opportunity Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.

About the Role As a Member Service Representative, you'll be an important point of contact for Kohler Credit Union members. You'll provide personalized customer service and financial support by answering questions, resolving concerns, assisting with account requests, and helping members find products and services that meet their needs. You'll communicate with members through phone, chat, email, and secure messaging, making this a great opportunity for someone who enjoys connecting with people and solving problems. You'll assist with everyday banking needs such as debit card requests, mobile deposit verification, account questions, and other member requests while maintaining accuracy and protecting confidential information. Teamwork is also an important part of this Contact Center customer service role. You'll work alongside your teammates to provide an excellent member

Experience, Meet Service Goals, And Support One Another. Ongoing training and development will help you strengthen your customer service and financial services knowledge while creating opportunities to grow your career at Kohler Credit Union. Why Kohler Credit Union? At Kohler Credit Union, we believe a job should be more than a paycheck. We want our employees to have the opportunity to develop their skills, build meaningful relationships, and grow within the organization. This position offers $19.15-$21.40 per hour, based on experience, along with a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, generous paid time off, and tuition reimbursement. You'll also have access to ongoing training and professional development opportunities in a supportive, collaborative environment.

What We're Looking For We're looking for someone who enjoys helping others and is committed to providing a positive customer experience. A high school diploma or equivalent is Required. Previous Experience In Customer Service, Retail, Sales, Call center, contact center, banking, or financial services is helpful but not required. Strong communication, problem-solving, attention to detail, and multitasking skills are important for success in this position. You'll also need the ability to learn new systems, follow established procedures, and comply with financial regulations and requirements.

Work Schedule The regular schedule for this position is Monday through Thursday from 8:00 AM to 5:00 PM, Friday from 8:00 AM to 6:00 PM, and rotating Saturdays from 9:00 AM to 12:00 PM.

Start Your Career with Kohler Credit Union as a Member Service Representative and gain valuable experience in customer service, banking, financial products, and member support while working for an organization that invests in its employees and the communities we serve. Applicants must be authorized to work in the United States without current or future sponsorship.