Member Experience Specialist – Help Members Thrive

Planet Fitness; Chandler (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness in Chandler, AZ seeks a Member Services Representative to create a welcoming, judgment-free environment and help members achieve their fitness goals. You will engage with members, conduct tours, enroll new members, and introduce PF Black Card benefits.

The role emphasizes high energy, dependable teamwork, and strong customer service to deliver a positive, club-wide experience.

Qualifications

• Minimum age 18 years.
• High school diploma or GED required.
• Must be able to stand, walk, lift up to 50 lbs., and perform physical tasks as needed.

Responsibilities

• Provide members with a welcoming, high-energy experience.
• Assist with member enrollment and tours.
• Promote PF Black Card amenities and services.
• Greet and assist members at the welcome desk and support club operations.

Skills

Customer service

High energy

Leadership

Dependability

Education

High school diploma or GED

Job description

Planet Fitness in Chandler, AZ seeks a Member Services Representative to create a welcoming, judgment-free environment and help members achieve their fitness goals. You will engage with members, conduct tours, enroll new members, and introduce PF Black Card benefits.

The role emphasizes high energy, dependable teamwork, and strong customer service to deliver a positive, club-wide experience.