Member Experience Associate

Retro Fitness; Oceanside (NY); On-site; USD 19,286 - 23,419; Full time

Job summary

Retro Fitness is seeking a Member Experience Associate to warmly greet members, process check-ins, and help create a welcoming, high-energy environment. You’ll contribute to member satisfaction by delivering friendly service and promoting memberships and merchandise.

The role emphasizes professionalism, clear communication, and teamwork in a fast-paced fitness club. Prior sales or hospitality experience is helpful, CPR/AED certification is preferred, and a positive, upbeat attitude is essential.

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

Skills

Customer service

Sales

Communication

Professionalism

Job description

Position Title

Member Experience Associate

Job Description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

Job Expectations

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
• Aim to exceed customer expectations at every opportunity
• Make eye contact with customers
• Smile authentically at customers
• Speak enthusiastically to customers
• Be attentive and courteous to customers
• Keep a sense of urgency and hustle when it comes to helping customers
• Keep a positive, upbeat personality.
• Be able to communicate clearly, professionally, and proactively when needed.
• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Professional Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

*Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.