Member Experience Specialist

Retro Fitness LLC; Oceanside (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Retro Fitness LLC in Oceanside, NY is seeking a Member Experience Associate to deliver warm, authentic service and help members achieve their fitness goals with a welcoming atmosphere. Greet and check in members, resolve issues, sell memberships and merchandise, follow up with prospects, and maintain a safe, clean club while upholding company policies.

Prior sales, retail, or hospitality experience is helpful; CPR/AED certification is preferred; arrive on time in uniform and contribute to a

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

Skills

Sales experience

Customer service

Communication

Professional appearance

CPR/AED certification

Job description

Retro Fitness LLC in Oceanside, NY is seeking a Member Experience Associate to deliver warm, authentic service and help members achieve their fitness goals with a welcoming atmosphere. Greet and check in members, resolve issues, sell memberships and merchandise, follow up with prospects, and maintain a safe, clean club while upholding company policies.

Prior sales, retail, or hospitality experience is helpful; CPR/AED certification is preferred; arrive on time in uniform and contribute to a