Member Experience Associate

Retro Fitness of Bay Shore; Bay Shore (NY); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Flexible scheduling

Growth Opportunities

Job summary

Retro Fitness of Bay Shore is looking for a Member Experience Associate to provide a welcoming atmosphere and the highest quality service to members. Responsibilities include greeting members, resolving issues, and promoting membership and retail sales.

The ideal candidate should possess strong communication skills and a positive attitude, with prior experience in customer service preferred. The position offers flexible scheduling and opportunities for growth within the company.

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues effectively.
• Sell memberships, retail, and merchandise.
• Ensure a safe and clean health club environment.

Skills

Customer service

Communication

Sales experience

CPR/AED certification

Job description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

Benefits and Perks:

• Flexible scheduling
• Growth Opportunities

Job Expectations:

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
• Aim to exceed customer expectations at every opportunity
• Make eye contact with customers
• Smile authentically at customers
• Speak enthusiastically to customers
• Be attentive and courteous to customers
• Keep a sense of urgency and hustle when it comes to helping customers
• Keep a positive, upbeat personality.
• Be able to communicate clearly, professionally, and proactively when needed.
• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Job Responsibilities:

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.