Member Experience Specialist

Excel Fitness; Duncanville (TX); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Excel Fitness in Duncanville, TX is seeking a dependable Team Player to support daily club operations, keep the facility clean, assist members, and uphold the Excel brand standards.

You will handle member service, safety training, cash handling, inventory, and assist with promotions and community events. Availability for full-time or part-time shifts, including mornings, evenings, weekends, and occasional overtime, is required.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• CPR and AED certifications are required before working alone; training available within 30 days.
• Excellent communication skills and ability to work as part of a team.

Responsabilités

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and meet Excel standards.
• Perform club walkarounds and complete assigned cleaning or related tasks.
• Audit cash drawers daily and input member information into tablets and POS.
• Ensure members adhere to policies and guidelines and address infractions.
• Provide a safe and secure environment and high level of member service.
• Stock retail and janitorial items for the upcoming shift.
• Assist GM and AM with member promotions and operational strategies.
• Ensure compliance with state/federal laws and insurance requirements.
• Operate equipment and assist members with amenities; promote a positive experience.
• Participate in community outreach and events.

Connaissances

Customer service

Communication

Teamwork

Organization

Problem solving

Attention to detail

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Excel

Description du poste

Excel Fitness in Duncanville, TX is seeking a dependable Team Player to support daily club operations, keep the facility clean, assist members, and uphold the Excel brand standards.

You will handle member service, safety training, cash handling, inventory, and assist with promotions and community events. Availability for full-time or part-time shifts, including mornings, evenings, weekends, and occasional overtime, is required.