Member Experience Specialist

Excel Fitness; Duncanville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Duncanville, TX is seeking a Team Member to support daily club operations, guest service, and cleanliness across shifts. You will welcome members, enforce policies, assist with promotions, manage cash and inventories, and ensure safety and compliance with regulations.

This role requires strong communication, reliability, CPR/AED certification, and the ability to work in a busy gym environment, including standing for extended periods and operating computer systems and plan of

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification required before working alone; training provided within the first 30 days if not certified.
• Comfortable standing for long periods.
• Excellent communication with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Proficient with computers and basic Microsoft Office.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Communicate with members and create a high level of member service.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.

Skills

Great communication

Team-oriented

Critical thinking

Microsoft Office

Customer service

Stand for long periods

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

Microsoft Office

Job description

Excel Fitness in Duncanville, TX is seeking a Team Member to support daily club operations, guest service, and cleanliness across shifts. You will welcome members, enforce policies, assist with promotions, manage cash and inventories, and ensure safety and compliance with regulations.

This role requires strong communication, reliability, CPR/AED certification, and the ability to work in a busy gym environment, including standing for extended periods and operating computer systems and plan of