Member Experience Specialist — Gym Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Free Black Card membership

Life insurance

Disability coverage

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC in Chicago is seeking a full-time Member Services Representative to be the first impression for members and guests, delivering exceptional customer service in a welcoming, Judgement Free environment.

You will greet people, conduct club tours, answer inquiries, process payments, and help keep the club sparkling and safe during AM/PM shifts. This role offers growth within a rapidly expanding franchise.

Qualifications

• Experience delivering friendly customer service in a retail or service setting.
• Ability to greet and assist members, answer inquiries, and resolve issues.
• Availability for AM/PM shifts and a full-time schedule.

Responsibilities

• Greet members and guests with a welcoming, professional demeanor.
• Process check-ins, memberships, and payments using POS systems.
• Maintain a clean, safe, and inviting club environment.
• Assist with tours and inform members about options and benefits.
• Respond to member questions and escalate issues as needed.
• Follow PCI standards and protect payment data.

Skills

Customer service

Cash handling

Communication

Teamwork

Tools

POS system

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC in Chicago is seeking a full-time Member Services Representative to be the first impression for members and guests, delivering exceptional customer service in a welcoming, Judgement Free environment.

You will greet people, conduct club tours, answer inquiries, process payments, and help keep the club sparkling and safe during AM/PM shifts. This role offers growth within a rapidly expanding franchise.