Full-Time Member Experience Specialist

Planet Fitness; Philadelphia (Philadelphia County); On-site; USD 15,000 - 21,000; Full time

Job summary

Planet Fitness in Philadelphia is hiring a Customer Service Representative. The position starts at $13 per hour with scheduled increases at 180 days, 1 year and every 6 months thereafter, based on anniversary dates.

Responsibilities include answering phones, greeting members, signing up new members, logging amenities, and promoting fitness classes, all while maintaining a clean, safe club environment. Benefits include PTO, health options, and retirement contributions.

Qualifications

• Customer service experience preferred.
• High school diploma or GED is preferred.
• Willingness to learn and assist members.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones, greet members, sign up new members, and log amenities.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes and maintain a clean club environment.

Skills

Customer service

Communication

Basic computer proficiency

Education

High school diploma/GED

Tools

Point of Sale (POS) system

Job description

Planet Fitness in Philadelphia is hiring a Customer Service Representative. The position starts at $13 per hour with scheduled increases at 180 days, 1 year and every 6 months thereafter, based on anniversary dates.

Responsibilities include answering phones, greeting members, signing up new members, logging amenities, and promoting fitness classes, all while maintaining a clean, safe club environment. Benefits include PTO, health options, and retirement contributions.