Member Experience Specialist — Free Gym Membership + Growth

Planet Fitness; Norristown (Montgomery County); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Norristown, PA is hiring a part-time Customer Service Representative starting at $11 per hour. The role includes greeting members, answering calls, sign-ups and tours, handling purchases, and promoting fitness classes in a friendly, welcoming environment.

You will support a clean, safe club and assist guests with questions while earning hourly raises at set intervals and benefiting from a growth-oriented team culture.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency expected.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized, and safe club environment.

Skills

Customer service experience

Basic computer proficiency

18+ years old

Education

High school diploma/GED

Job description

Planet Fitness in Norristown, PA is hiring a part-time Customer Service Representative starting at $11 per hour. The role includes greeting members, answering calls, sign-ups and tours, handling purchases, and promoting fitness classes in a friendly, welcoming environment.

You will support a clean, safe club and assist guests with questions while earning hourly raises at set intervals and benefiting from a growth-oriented team culture.