Member Experience Specialist — Growth & Perks

Planet Fitness; Seaford (DE); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card membership

Job summary

Planet Fitness Seaford is seeking a Customer Service Representative to provide a superior member experience in a friendly, judgments-free environment. The role includes greeting members, processing sign-ups, answering questions, and promoting fitness classes while maintaining a clean club.

The position starts at $15 per hour with scheduled increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date, in Seaford, DE 19973.

Qualifications

• Customer service experience is required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members, and guests.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication

Education

High school diploma/GED

Tools

POS system

Job description

Planet Fitness Seaford is seeking a Customer Service Representative to provide a superior member experience in a friendly, judgments-free environment. The role includes greeting members, processing sign-ups, answering questions, and promoting fitness classes while maintaining a clean club.

The position starts at $15 per hour with scheduled increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date, in Seaford, DE 19973.