Member Experience Specialist - Growth & Benefits

Planet Fitness; Glenside (PA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health Insurance Options

401K Retirement Plan (employer match)

PTO

Free Black Card Membership

Life Insurance (basic)

Employee Assistance Program

Job summary

Planet Fitness in Pennsylvania is seeking a Customer Service Representative to greet members, answer questions, and process purchases while promoting fitness programs. You will help ensure a welcoming, clean, and safe club environment for all guests and members.

The role starts at $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months thereafter, reflecting anniversary dates and performance.

Qualifications

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Job description

Planet Fitness in Pennsylvania is seeking a Customer Service Representative to greet members, answer questions, and process purchases while promoting fitness programs. You will help ensure a welcoming, clean, and safe club environment for all guests and members.

The role starts at $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months thereafter, reflecting anniversary dates and performance.