Member Experience Pro — Growth Paths, PTO & Perks

Planet Fitness; Pennsylvania; On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in State College, PA is seeking a friendly Customer Service Representative. This part-time role focuses on delivering a superior member experience, greeting guests, answering calls, and assisting with sign-ups and tours while upholding the Judgement Free environment.

Starting at $11 per hour with scheduled increases at 180 days, 1 year, and every six months after the first year, benefits include PTO, employee assistance, and a free Black Card membership.

Qualifications

• Customer service experience required.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner using information script.
• Greet members and sign up new members, log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Planet Fitness in State College, PA is seeking a friendly Customer Service Representative. This part-time role focuses on delivering a superior member experience, greeting guests, answering calls, and assisting with sign-ups and tours while upholding the Judgement Free environment.

Starting at $11 per hour with scheduled increases at 180 days, 1 year, and every six months after the first year, benefits include PTO, employee assistance, and a free Black Card membership.