Member Experience Specialist — Growth & Benefits

National Fitness Partners; Harrisburg (Dauphin County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance Options including HMO

401K Employer match up to 4%

PTO for all employees

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Shift-differential pay

Job summary

National Fitness Partners seeks a motivated Customer Service Representative to support Planet Fitness members in Harrisburg, PA. You will answer phones, sign up new members, log amenities, and handle questions with a friendly, professional approach.

Join a team that emphasizes accountability, problem solving, and growth. We offer competitive pay, PTO, health options, 401K with employer match, life insurance, EAP, and more in a dynamic fitness environment.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Job description

National Fitness Partners seeks a motivated Customer Service Representative to support Planet Fitness members in Harrisburg, PA. You will answer phones, sign up new members, log amenities, and handle questions with a friendly, professional approach.

Join a team that emphasizes accountability, problem solving, and growth. We offer competitive pay, PTO, health options, 401K with employer match, life insurance, EAP, and more in a dynamic fitness environment.