Member Experience Specialist – Part-Time

Planet Fitness; Harrisburg (Dauphin County); On-site; USD 12,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

PTO

Employee Assistance Program

Black Card Membership

Shift differential

Job summary

Planet Fitness in Harrisburg is hiring a part-time Customer Service Representative to deliver a high‑level member experience. You will answer calls, greet and sign up members, and promote fitness programs while maintaining a clean, welcoming club environment.

The role offers growth opportunities, PTO, and benefits as described, with schedule including weekend shifts and a starting wage of $11 per hour, plus scheduled increases over time.

Qualifications

• Customer service experience preferred.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to members, guests and prospective members.
• Answer phones politely using information script.
• Greet members, sign up and tour new members, log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized club environment.

Skills

Customer service

Phone etiquette

Basic computer skills

Education

High school diploma or GED

Tools

POS system

Microsoft Office

Job description

Planet Fitness in Harrisburg is hiring a part-time Customer Service Representative to deliver a high‑level member experience. You will answer calls, greet and sign up members, and promote fitness programs while maintaining a clean, welcoming club environment.

The role offers growth opportunities, PTO, and benefits as described, with schedule including weekend shifts and a starting wage of $11 per hour, plus scheduled increases over time.