Member Experience Specialist

National Fitness Partners; State College (Centre County); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

401K with company match

Health insurance options

Paid time off (PTO)

Life Insurance & Short-Term Disability

Descripción de la vacante

National Fitness Partners is hiring a Customer Service Representative in State College for our Planet Fitness clubs. The role emphasizes delivering a high-quality, Judgement Free member experience and handling sign-ups with a friendly, helpful approach.

Starting pay is $12 per hour with increases at 180 days, 1 year, and every 6 months thereafter. The position offers growth opportunities and a benefits package as part of a large, nationwide franchise network.

Formación

• Experience in customer service preferred.
• Excellent communication skills are required.
• Ability to greet members, sign up new members and provide information.

Responsabilidades

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members and new members.
• Provide a clean, sanitized and safe club environment.

Conocimientos

Customer service

Communication

Phone etiquette

Teamwork

Herramientas

Point of Sale system

Descripción del empleo

National Fitness Partners is hiring a Customer Service Representative in State College for our Planet Fitness clubs. The role emphasizes delivering a high-quality, Judgement Free member experience and handling sign-ups with a friendly, helpful approach.

Starting pay is $12 per hour with increases at 180 days, 1 year, and every 6 months thereafter. The position offers growth opportunities and a benefits package as part of a large, nationwide franchise network.