Full Service Representative

Straits Area Fed Credit Union; Tuscarora Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Sick time

401k contributions

Health insurance at no cost

Job summary

Straits Area Fed Credit Union is looking for a Full Service Representative to assist its membership with financial transactions. The successful candidate will provide professional and efficient service, maintaining the credit union's commitment to exceptional member care.

This role involves responding to member queries, booking appointments, and ensuring confidentiality of information, while showcasing accurate knowledge of all credit union services.

Work location may vary between main office and branches, with Monday to Friday hours and some Saturday shifts required.

Qualifications

• Ability to respond to members in a professional manner.
• Knowledge of credit union products and services.
• Reliable transportation is required.

Responsibilities

• Provide accurate and efficient service to members.
• Book appointments as needed.
• Maintain confidentiality of member information.
• Resolve member questions and concerns.

Skills

Customer service skills

Effective communication

Problem solving

Multitasking

Teamwork

Job description

Overview

Why You Will Love Being a Part of the Straits Area Federal Credit Union Team:

We are committed to helping our employees succeed, and we promote from within whenever possible. SAFCU values giving back to and making an impact in the community both through volunteerism and donations. We strive to build and maintain relationships with our members by listening and determining each members individual needs. Exceptional member service is our top priority!

Additionally we offer competitive pay with opportunities for annual raises, promotions, paid vacation, sick time, substantial 401k contributions, and individual health insurance at no additional cost and many other perks.

Basic Purpose

As a Full Service Representative at SAFCU you will be given the opportunity to assist the Credit Union's membership by processing their financial transactions. At SAFCU our Service Representatives strive for accuracy and display a high level of professionalism while executing their critical problem solving skills. The representative must also be able to learn other aspects of the job, SAFCU's philosophy, and products offered.

Member Service Standards

• I will provide an immediate and friendly greeting.
• I will serve you with a smile.
• I will give you my full attention.
• I will treat you with courtesy and respect.
• I will thank you for your business.
• I will respond to messages before the end of the day.

Essential Functions

• Respond to members in a courteous, professional, and timely manner, providing prompt, accurate and efficient service in accordance with credit union standards.
• Book appointments for members, as requested.
• Maintain confidentiality by avoiding unauthorized disclosure of member information.
• Maintain thorough knowledge of credit union policies, procedures, and standards as well as all applicable federal and state laws and regulations.
• Promote and maintain knowledge of credit union products and services.
• Resolve member questions and concerns.
• Meet critical deadlines.
• Use knowledge and judgment to protect members of the credit union from loss.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize.
• Reliable, dependable and team oriented.

Additional Information

SAFCU's main office is in Cheboygan, with branches in Indian River and Mackinaw City. This opening could fill any of those office locations, at our discretion.

Must be available to work Monday through Friday 8:30am to 5:30pm and some Saturdays from 8:30am to 12:30 PM. Must have reliable transportation.