Full Service Representative

Straits Area Federal Credit Union; Michigan; On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Competitive pay

401k contributions

Health insurance

Paid vacation

Job summary

Straits Area Federal Credit Union is seeking a Full Service Representative to assist members with financial transactions, provide exceptional service, and learn all facets of SAFCU’s products and policies. The role emphasizes accuracy, professionalism, and timely problem solving within a community-focused credit union.

Based in Michigan, the position may involve working at the Cheboygan main office or branches in Indian River or Mackinaw City, with Monday–Friday hours and some Saturday shifts.

Qualifications

• Experience delivering high-quality member service.
• Ability to handle multiple tasks with accuracy and politeness.
• Strong interpersonal skills and professionalism.

Responsibilities

• Respond to members courteously and accurately.
• Book appointments and manage member inquiries.
• Protect member information and ensure confidentiality.

Skills

Customer service

Multitasking

Teamwork

Confidentiality

Communication

Job description

Why You Will Love Being a Part of the Straits Area Federal Credit Union Team:

We are committed to helping our employees succeed, and we promote from within whenever possible. SAFCU values giving back to and making an impact in the community both through volunteerism and donations. We strive to build and maintain relationships with our members by listening and determining each members individual needs. Exceptional member service is our top priority!

Additionally we offer competitive pay with opportunities for annual raises, promotions, paid vacation, sick time, substantial 401k contributions, and individual health insurance at no additional cost and many other perks.

Basic Purpose:

As a Full Service Representative at SAFCU you will be given the opportunity to assist the Credit Union's membership by processing their financial transactions. At SAFCU our Service Representatives strive for accuracy and display a high level of professionalism while executing their critical problem solving skills. The representative must also be able to learn other aspects of the job, SAFCU's philosophy, and products offered.

Member Service Standards:

• I will provide an immediate and friendly greeting
• I will serve you with a smile
• I will give you my full attention
• I will treat you with courtesy and respect.
• I will thank you for your business
• I will respond to messages before the end of the day.

Essential Functions:

• Respond to members in a courteous, professional, and timely manner, providing prompt, accurate and efficient service in accordance with credit union standards
• Book appointments for members, as requested
• Maintain confidentiality by avoiding unauthorized disclosure of member information
• Maintain thorough knowledge of credit union policies, procedures, and standards as well as all applicable federal and state laws and regulations.
• Promote and maintain knowledge of credit union products and services.
• Resolve member questions and concerns
• Meet critical deadlines.
• Use knowledge and judgment to protect members of the credit union from loss.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize.
• Reliable, dependable and team oriented.

Additional Information:

SAFCU's main office is in Cheboygan, with branches in Indian River and Mackinaw City-This opening could fill any of those office locations, at our discretion.

Must be available to work Monday through Friday 8:30am to 5:30pm and some Saturdays from 8:30am to 12:30 PM. Must have reliable transportation.