Member Experience Specialist — Frontline & Training Leader

Sam's Club; Erie (Erie County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) or stock purchase

Company-paid life insurance

Paid time off

Live Better U education program

Job summary

Sam's Club is seeking team members at the Erie, PA location to provide member service, operate the front-end, and assist with purchases, returns, and exchanges. You will guide members on self-service tech, maintain safety standards, and support area merchandising.

The role emphasizes a safe shopping environment, policy adherence, and participation in training for new programs and processes. The position starts with a competitive hourly wage and benefits.

Qualifications

• Retail experience including operating front end equipment (cash register)
• Experience with mobile retail applications

Responsibilities

• Provides member service and resolves member issues at the front end.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Provides guidance on self-service technology to members.
• Maintains safety, security and a clean shopping environment.
• Delivers training on processes and new technology to associates.

Job description

Sam's Club is seeking team members at the Erie, PA location to provide member service, operate the front-end, and assist with purchases, returns, and exchanges. You will guide members on self-service tech, maintain safety standards, and support area merchandising.

The role emphasizes a safe shopping environment, policy adherence, and participation in training for new programs and processes. The position starts with a competitive hourly wage and benefits.