Member Experience Specialist — Frontline & Training

Sam's Club; Lufkin (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits: medical, vision &

401(k) and stock purchase plan

Paid time off & family leave

Live Better U education benefit

Job summary

Sam's Club in Lufkin, TX is seeking a frontline team member to provide member service, process purchases, and assist with returns and exchanges while promoting products and services.

You will help members with self-service technology, maintain the checkout area, ensure safety, and support training for fellow associates. This role emphasizes meeting policies and delivering a positive, safe shopping experience.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and processes purchases at the checkout.
• Assists with payments, returns, refunds, and exchanges according to policy.
• Maintains checkout area and ensures a safe shopping environment.
• Assists members with purchasing decisions and self-service technology.
• Assists with training front line associates on processes and new technology.

Skills

Retail experience

Cash register experience

Mobile retail apps

Job description

Sam's Club in Lufkin, TX is seeking a frontline team member to provide member service, process purchases, and assist with returns and exchanges while promoting products and services.

You will help members with self-service technology, maintain the checkout area, ensure safety, and support training for fellow associates. This role emphasizes meeting policies and delivering a positive, safe shopping experience.