Member Experience Specialist

Sam's Club; Lufkin (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Company-paid life insurance

Paid time off

Disability coverage

Employee discounts

Job summary

Sam's Club in LUFKIN, TX is seeking a full-time front-line associate to deliver member service, operate checkout areas, and assist with payments, returns, and exchanges. This role supports self‑service technology and promotes products and services while maintaining safety, merchandising, and customer satisfaction in a busy club environment.

Responsibilities include training staff, ensuring proper merchandising, managing area policies, and assisting with entrance/exit processes to safeguard

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register) and working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas – acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, and assists members with transporting items while ensuring a safe shopping environment.
• Maintains exit areas – reviews member receipts, acknowledges members, secures and safeguards Sam’s Club assets and property, observes and communicates potential criminal activity per policies, maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures, including proper handling of returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures and standards of ethics and integrity by implementing action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Skills

Retail experience

Tools

Cash register

Mobile retail apps

Job description

Sam's Club in LUFKIN, TX is seeking a full-time front-line associate to deliver member service, operate checkout areas, and assist with payments, returns, and exchanges. This role supports self‑service technology and promotes products and services while maintaining safety, merchandising, and customer satisfaction in a busy club environment.

Responsibilities include training staff, ensuring proper merchandising, managing area policies, and assisting with entrance/exit processes to safeguard