Member Experience & Front-End Specialist

Sam's Club; Dallas (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Life insurance

Disability coverage

Job summary

Sam's Club in Dallas, TX is seeking a Member Frontline Services associate. You will provide member service, maintain the checkout area, resolve member issues and concerns, and promote Sam's Club products and services.

You will guide customers on self-service technology and assist with purchases, returns, refunds, and exchanges per policy. This role emphasizes safety and asset protection, training of new associates, and use of new programs and tools.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Resolves member issues and concerns.
• Promotes the company's products and services.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Acknowledges the member and identifies member needs.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zones the area.
• Arranges and organizes merchandise.
• Identifies shrink and damages.

Job description

Sam's Club in Dallas, TX is seeking a Member Frontline Services associate. You will provide member service, maintain the checkout area, resolve member issues and concerns, and promote Sam's Club products and services.

You will guide customers on self-service technology and assist with purchases, returns, refunds, and exchanges per policy. This role emphasizes safety and asset protection, training of new associates, and use of new programs and tools.