Member Experience Specialist

Sam's Club; Tyler (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability benefits

Employee discounts

Job summary

Sam's Club in Tyler, TX is seeking a frontline associate to deliver member service, operate the checkout area, process purchases, and assist with returns and exchanges. You will guide members on self-service technology and maintain a safe, welcoming shopping environment.

The role includes handling payments and refunds per policy, stocking and organizing merchandise, and supporting training for front-line staff while upholding company security and safety standards.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns.
• Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology.
• Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise.
• Assists members with transporting items. Maintains a safe shopping environment.
• Maintains exit areas. Reviews member receipts.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Skills

Customer service

Cash handling

Retail sales

Communication

Tools

POS system

Mobile apps

Job description

Sam's Club in Tyler, TX is seeking a frontline associate to deliver member service, operate the checkout area, process purchases, and assist with returns and exchanges. You will guide members on self-service technology and maintain a safe, welcoming shopping environment.

The role includes handling payments and refunds per policy, stocking and organizing merchandise, and supporting training for front-line staff while upholding company security and safety standards.