Member Experience Specialist

Sam's East, Inc.; Dallas (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and company-paid life insurance

Paid time off

Job summary

Sam’s Club in Dallas, TX is seeking a Frontline Services associate to provide member service, operate the checkout area, and assist with purchases and exchanges. You’ll guide members on self-service tech, maintain a safe shopping area, and support training and process improvements across the front end.

The role emphasizes delivering great customer service while enforcing company policies and safety standards in a fast-paced retail environment.

Qualifications

• Retail experience in a front-end environment.
• Familiarity with operating front-end checkout equipment.
• Experience with mobile retail applications is a plus.

Responsibilities

• Provide member service and resolve member issues.
• Maintain the checkout area and process purchases.
• Assist with payments, returns, refunds, and exchanges per policy.
• Guide members on using self-service technology.
• Support safety procedures and report unsafe conditions.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Job description

Sam’s Club in Dallas, TX is seeking a Frontline Services associate to provide member service, operate the checkout area, and assist with purchases and exchanges. You’ll guide members on self-service tech, maintain a safe shopping area, and support training and process improvements across the front end.

The role emphasizes delivering great customer service while enforcing company policies and safety standards in a fast-paced retail environment.