Member Experience Specialist — Frontline & Training

Sam's East, Inc.; Florida; On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's Club is seeking frontline staff to deliver member service in a busy retail environment at our Cocoa, FL location. You will operate the checkout, process payments and returns, promote products, and assist members with self-service technology.

The role emphasizes safety, accuracy, and excellent customer care, with opportunities for training and career growth as part of Walmart’s Sam's Club family.

Qualifications

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.

Skills

Retail experience

Cash register operation

Mobile apps

Tools

Mobile apps

Job description

Sam's Club is seeking frontline staff to deliver member service in a busy retail environment at our Cocoa, FL location. You will operate the checkout, process payments and returns, promote products, and assist members with self-service technology.

The role emphasizes safety, accuracy, and excellent customer care, with opportunities for training and career growth as part of Walmart’s Sam's Club family.