Member Experience Specialist — Front-End & Tech Help

Sam's East, Inc.; Tallahassee (FL); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Education benefits

Job summary

Sam's East, Inc. is seeking a front-end associate in Tallahassee to deliver friendly member service, maintain the checkout area, and support customers with purchases and self-service tools. You will help with payments, returns, exchanges, and ensuring a safe, clean, and organized store environment.

This role involves promoting Sam's Club offerings and assisting members with decisions. The position emphasizes accuracy in transactions, adherence to safety standards, and effective communication

Qualifications

• Experience handling cash transactions accurately and efficiently.
• Ability to assist customers and resolve questions or concerns.
• Familiarity with mobile retail applications and self-checkout tools.

Responsibilities

• Provides member service at the front end.
• Maintains the checkout area and organizes merchandise.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services to members.
• Guides and supports members using self-service technology.
• Processes member purchases, returns, refunds, and exchanges per policy.

Skills

Cash handling

Retail customer service

Mobile apps familiarity

Front-end equipment operation

Job description

Sam's East, Inc. is seeking a front-end associate in Tallahassee to deliver friendly member service, maintain the checkout area, and support customers with purchases and self-service tools. You will help with payments, returns, exchanges, and ensuring a safe, clean, and organized store environment.

This role involves promoting Sam's Club offerings and assisting members with decisions. The position emphasizes accuracy in transactions, adherence to safety standards, and effective communication