Member Experience Specialist - Front Desk, Tours & Sign-Ups

Planet Fitness, Inc.; Plano (TX); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Financial wellness benefit, MyFlexPay

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid parental leave

Health insurance benefits

Job summary

Planet Fitness, Inc. is looking for dedicated team members in Plano, Texas, to provide exceptional customer service and assist new members during the sign-up process. Candidates must possess great interpersonal skills and a positive mental attitude.

The position requires reliability and punctuality, with high school diploma or GED equivalent as a prerequisite. Additional responsibilities include checking members in and facilitating account updates. Benefits include flexible payday options and a free Black Card Membership.

Qualifications

• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers.
• Punctuality and reliability are must.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign‑up process.
• Facilitate needed updates to members’ accounts.

Skills

Customer service skills

Positive mental attitude

Punctuality and reliability

Diplomacy

Education

High school diploma or GED equivalent

Job description

Planet Fitness, Inc. is looking for dedicated team members in Plano, Texas, to provide exceptional customer service and assist new members during the sign-up process. Candidates must possess great interpersonal skills and a positive mental attitude.

The position requires reliability and punctuality, with high school diploma or GED equivalent as a prerequisite. Additional responsibilities include checking members in and facilitating account updates. Benefits include flexible payday options and a free Black Card Membership.