Member Experience Specialist - Front Desk & Tours

Planet Fitness; Mankato (MN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Mankato is seeking a friendly front-desk team member to drive new member sales and deliver a superior member experience.

You will greet guests, handle front-desk tasks, take information calls, assist with tours, and help with sign-ups and account updates.

This role offers flexible schedules (full- or part-time) with benefits including health/vision/dental insurance and a free membership for you and a family member.

Qualifications

• Customer service skills required.
• Excellent communication and interpersonal abilities.
• Strong listening and problem‑solving skills.
• Professionalism and a friendly demeanor.

Responsibilities

• Greet prospective members and provide a great customer experience.
• Answer front desk calls, assist questions, and coordinate tours.
• Assist with member sign-ups, check-ins, cancellations, and account updates.
• Facilitate member services issues and escalate as needed.

Job description

Planet Fitness in Mankato is seeking a friendly front-desk team member to drive new member sales and deliver a superior member experience.

You will greet guests, handle front-desk tasks, take information calls, assist with tours, and help with sign-ups and account updates.

This role offers flexible schedules (full- or part-time) with benefits including health/vision/dental insurance and a free membership for you and a family member.