Member Experience Specialist - Front Desk & Tours

Hunter Super Techs - TurnPoint; Fredericksburg (VA); On-site; USD 31,000 - 42,000; Full time

Job summary

Flynn Group, owner of Planet Fitness, seeks a Member Services Representative to deliver a premier member experience at the Fredericksburg gym. You will greet guests, handle inquiries, check in members, and guide tours to prospective members.

The role emphasizes service, reliability, and teamwork within a busy fitness environment, with training provided to support policy changes and system updates.

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases on the POS system.
• Assist with new memberships and existing membership questions using the POS system.
• Maintain a clean and orderly front desk and lobby.

Skills

Customer service

Computer literacy

Punctuality

Communication

Teamwork

Willingness to learn

Problem solving

Following instructions

Job description

Flynn Group, owner of Planet Fitness, seeks a Member Services Representative to deliver a premier member experience at the Fredericksburg gym. You will greet guests, handle inquiries, check in members, and guide tours to prospective members.

The role emphasizes service, reliability, and teamwork within a busy fitness environment, with training provided to support policy changes and system updates.