Member Experience Specialist

Fitness Ventures (Crunch Fitness); Corona (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the friendly face of our clubs. You will greet members and guests, check them in, and manage club software at check-in while answering phones professionally.

You will promote member services, sell retail items, and coordinate scheduling for services like tanning and hydro-massage, all while maintaining an organized, welcoming environment and adhering to company policies.

Qualifications

• High school diploma or GED is required.
• Eligibility to work in the United States is required.
• CPR certification for Child/Infant is required by policy.

Responsibilities

• Greet members and guests with a smile and exit with well wishes.
• Check in members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Inform members of special events and services.
• Sell retail products and schedule member services (e.g., tanning, hydro-massage).
• Maintain a welcoming atmosphere and clean work area.
• Assist in projects and follow Team Member Handbook policies.

Skills

Experience with children

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the friendly face of our clubs. You will greet members and guests, check them in, and manage club software at check-in while answering phones professionally.

You will promote member services, sell retail items, and coordinate scheduling for services like tanning and hydro-massage, all while maintaining an organized, welcoming environment and adhering to company policies.