Member Experience Specialist - Front Desk Leader

Crunch Fitness - Undefeated Tribe; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

PTO

Subsidized health insurance (medical,0

Life and AD&D

Job summary

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative in San Antonio, TX to greet members, support enrollment, and drive membership sales. You will manage front desk operations, assist with promotions, and ensure a welcoming club environment.

Join a fast-growing Crunch Fitness franchise with a focus on community, health, and customer service. This role offers opportunities to develop skills in sales, guest services, and club operations.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Strong customer service orientation and effective communication.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets members and guests with enthusiasm; supports member engagement per Crunch SLA.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, and childcare.
• Delivers on new member enrollment expectations and conversions.
• Checks in all members and guests following procedures; resolves issues.
• Answers phones in a courteous, professional manner.
• Communicates special events to members and guests.
• Facilitates member requests or escalates to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in club facilities, services, programs and hours.
• Keeps desk and lobby clean and organized; supports opening/closing duties.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative in San Antonio, TX to greet members, support enrollment, and drive membership sales. You will manage front desk operations, assist with promotions, and ensure a welcoming club environment.

Join a fast-growing Crunch Fitness franchise with a focus on community, health, and customer service. This role offers opportunities to develop skills in sales, guest services, and club operations.