Member Experience Specialist — Front Desk & Community Impact

YMCA of Metro Atlanta; Cumming (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

The YMCA of Metro Atlanta is hiring a Member Service Representative for the Forsyth County Family YMCA. You will deliver excellent member service, greet members, process memberships and program registrations, and uphold safety protocols in a fast-paced branch environment.

Under the direction of the Membership Director, you will build relationships with members and volunteers, maintain privacy, and participate in staff trainings and annual campaigns.

Qualifications

• A working knowledge of computers (MS Word, MS Excel).
• Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
• High degree of human relation skills: ability to communicate and manage information to peers, staff, and volunteers.
• Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or provide tours to prospective members and program participants.
• Support and/or is directly involved in the sale of memberships and/or program registrations.
• Actively develop, educates, and owns the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Implements the YMCA safety protocols related to branch operations.
• Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
• Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
• Attend all staff meetings and trainings, as required.

Skills

MS Word

MS Excel

Multitasking

Time management

Communication skills

Relationship building

Job description

The YMCA of Metro Atlanta is hiring a Member Service Representative for the Forsyth County Family YMCA. You will deliver excellent member service, greet members, process memberships and program registrations, and uphold safety protocols in a fast-paced branch environment.

Under the direction of the Membership Director, you will build relationships with members and volunteers, maintain privacy, and participate in staff trainings and annual campaigns.