Member Experience & Engagement Specialist

YMCA of Metro Atlanta; North Carolina; On-site; USD 28,000 - 36,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a Member Service Representative to deliver exceptional member service, greet guests, and actively support membership and program registrations at the Forsyth County Family YMCA.

Under the Membership Director, you will maintain safety protocols, uphold privacy, develop knowledge to answer questions, and contribute to community-building through the Y's core values of caring, honesty, respect, and responsibility.

Qualifications

• Must have strong customer service and communication skills.
• Ability to manage multiple tasks and time effectively.
• Ability to build and maintain relationships with staff, members, volunteers.
• Proficiency with MS Word and MS Excel is a plus.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or provide tours to prospective members and program participants.
• Support and/or be involved in membership and/or program registrations.
• Respond quickly to member questions with up-to-date knowledge.
• Build committed relationships with members, volunteers, and partners.
• Handle and resolve membership concerns and inform supervisor as needed.
• Implement YMCA safety protocols in branch operations.
• Lead adherence to safety protocols for members and staff.
• Maintain CPR/AED, Bloodborne Pathogens, orientation, and emergency procedures certifications.
• Protect member privacy and confidential information.
• Follow policies in the training manual and updates.
• Communicate positively with members, guests, and volunteers.
• Provide assistance as needed and support branch campaigns.
• Attend staff meetings and trainings as required.

Skills

MS Word

MS Excel

Multitasking

Time management

Communication skills

Relationship building

Independent work

Problem solving

Job description

The YMCA of Metropolitan Atlanta is seeking a Member Service Representative to deliver exceptional member service, greet guests, and actively support membership and program registrations at the Forsyth County Family YMCA.

Under the Membership Director, you will maintain safety protocols, uphold privacy, develop knowledge to answer questions, and contribute to community-building through the Y's core values of caring, honesty, respect, and responsibility.