Member Experience Specialist (Front Desk)

Planet Fitness; Watsonville (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

A leading fitness center in Watsonville is seeking a Member Services Representative to provide outstanding customer service to members and guests. Responsibilities include greeting guests, answering inquiries, checking in members, and maintaining a clean environment. The ideal candidate should possess strong communication skills and a customer service background. The role offers pay between $17 to $19 per hour, with opportunities for career growth within a friendly team atmosphere.

Qualifications

• Experience in customer service preferred.
• Ability to use a point-of-sale system effectively.
• Willingness to clean and maintain the facility.

Responsibilities

• Greet members and guests, providing exceptional service.
• Answer phone calls and assist with inquiries.
• Check members in and give tours.
• Respond to member questions and concerns.
• Maintain cleanliness in the front desk and lobby areas.

Skills

Customer Service experience

Basic computer proficiency

Strong attention to detail

Punctuality and reliability

Strong communication skills

Ability to work in a team

Willingness to learn

Problem-solving mindset

Ability to follow instructions

Job description

A leading fitness center in Watsonville is seeking a Member Services Representative to provide outstanding customer service to members and guests. Responsibilities include greeting guests, answering inquiries, checking in members, and maintaining a clean environment. The ideal candidate should possess strong communication skills and a customer service background. The role offers pay between $17 to $19 per hour, with opportunities for career growth within a friendly team atmosphere.