Member Experience Specialist

Planet Fitness; Walnut Creek (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

A leading fitness company in Walnut Creek is seeking a Member Services Representative to deliver exceptional customer service to members and guests. Responsibilities include greeting members, answering phones, assisting with memberships, and ensuring the cleanliness of the facility. Ideal candidates will have strong communication skills and a customer service background. Pay ranges from $17 to $19 per hour, offering a dynamic work environment in a team-oriented setting.

Qualifications

• Customer Service experience is preferred.
• Basic computer proficiency and a strong attention to detail are needed.
• Must demonstrate consistent punctuality and reliability.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones courteously and assist callers.
• Check members in and provide tours to prospective members.

Skills

Customer Service experience preferred

Basic computer proficiency and strong attention to detail

Consistent punctuality and reliability

Strong communication skills

Ability to work well in a team environment

Willingness to learn and adapt

Problem-solving mindset

Ability to follow instructions and complete tasks independently

Job description

A leading fitness company in Walnut Creek is seeking a Member Services Representative to deliver exceptional customer service to members and guests. Responsibilities include greeting members, answering phones, assisting with memberships, and ensuring the cleanliness of the facility. Ideal candidates will have strong communication skills and a customer service background. Pay ranges from $17 to $19 per hour, offering a dynamic work environment in a team-oriented setting.