Member Experience & Front Desk Associate

Hartselle Fitness, LLC; Hartselle (AL); On-site; USD 14,000 - 17,000; Full time

Job summary

Taymax Group, the multi-unit Planet Fitness franchisee, is seeking a friendly Member Services Representative in Hartselle, AL. You will welcome members, sign up new members, and assist with tours while maintaining a clean, welcoming club environment.

This position emphasizes strong customer service, reliability, and the ability to work with fellow staff and managers to ensure a positive member experience. 10.50–11.00 USD per hour. Equal opportunity employer.

Qualifications

• Minimum 18 years of age.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, and take tours.
• Sign up new members and calculate rates and monthly payment amounts.
• Assist Club Manager with drawer counts and updates to member accounts.
• Respond to questions and concerns in a timely, professional manner and escalate when needed.
• Maintain club neatness and cleanliness; perform cleaning tasks as needed.
• Complete daily duties within the first hour of your shift and participate in priority cleaning tasks.
• Perform walk-arounds and bathroom checks and support special cleaning projects as required.
• Other duties as needed by club requirements.

Skills

Customer service

Punctuality

Team player

Active listening

Problem solving

Basic computer skills

Positive attitude

Empathy

Professional communication

Education

High School diploma/GED

Job description

Taymax Group, the multi-unit Planet Fitness franchisee, is seeking a friendly Member Services Representative in Hartselle, AL. You will welcome members, sign up new members, and assist with tours while maintaining a clean, welcoming club environment.

This position emphasizes strong customer service, reliability, and the ability to work with fellow staff and managers to ensure a positive member experience. 10.50–11.00 USD per hour. Equal opportunity employer.