Front Desk Member Services Associate — Gym Guest Experience

Two Marks Florence, LLC; Florence (AL); Vor Ort; USD 14.000 - 15.000; Vollzeit

Zusammenfassung

The Planet Fitness location in Florence, AL, operated by Taymax Group, LP, is seeking a friendly Member Services Representative to greet members and guests, assist with sign-ups, and manage front desk tasks. You will ensure a positive member experience and support daily club operations in a welcoming environment.

Your role includes checking members in, processing tours for prospective members, updating accounts, addressing questions, and helping maintain a clean, inviting club atmosphere in line

Qualifikationen

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Kenntnisse

18+ or older

Customer service

Basic computer proficiency

Punctuality

Team player

Independent work

Positive attitude

Communication skills

Diplomacy

Active listening

Ausbildung

High School diploma/GED

Jobbeschreibung

The Planet Fitness location in Florence, AL, operated by Taymax Group, LP, is seeking a friendly Member Services Representative to greet members and guests, assist with sign-ups, and manage front desk tasks. You will ensure a positive member experience and support daily club operations in a welcoming environment.

Your role includes checking members in, processing tours for prospective members, updating accounts, addressing questions, and helping maintain a clean, inviting club atmosphere in line