Member Experience Specialist | Free Black Card & Benefits

Planet Fitness; Marysville (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan - 3%

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness is seeking a friendly and reliable Member Services Representative in Marysville, WA. You will deliver superior customer service to members and guests, greet people on entry, assist with check-ins, and promote the Judgement Free Zone®.

You’ll handle membership tasks, answer inquiries, and support club operations with a collaborative team. Responsibilities include greeting guests, resolving concerns, driving sales, and maintaining clean facilities.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote the Judgement Free Zone by connecting with members and supporting fitness journeys.
• Resolve member concerns and escalate to Club Manager as needed.
• Answer phones in a friendly manner and assist callers.
• Perform membership-related functions: sign-ups, information updates, cancellations, and transfers.
• Drive sales goals through membership and retail transactions.
• Conduct tours for prospective members and assess membership needs.
• Maintain cleanliness of equipment and recovery zones; ensure restrooms are stocked and clean.
• Address maintenance or safety issues promptly and coordinate with management.

Skills

Positive attitude

Strong communication skills

Customer service orientation

Willing to obtain CPR/AED cert

Job description

Planet Fitness is seeking a friendly and reliable Member Services Representative in Marysville, WA. You will deliver superior customer service to members and guests, greet people on entry, assist with check-ins, and promote the Judgement Free Zone®.

You’ll handle membership tasks, answer inquiries, and support club operations with a collaborative team. Responsibilities include greeting guests, resolving concerns, driving sales, and maintaining clean facilities.