Member Experience Specialist

Planet Fitness-United Fitness Partners; Avondale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PF Black Card membership

Growth opportunities

Job summary

Planet Fitness-United Fitness Partners is seeking a Member Services Representative to provide a positive, high-energy experience in a welcoming, judgment-free club environment. You will assist with member check-ins, tours, enrollment, and introduce Black Card benefits while maintaining a clean, inviting space.

The role emphasizes dependable availability, a passion for helping others, and the ability to lift up to 50 lbs as part of daily duties in a fitness club setting.

Qualifications

• Birthdate confirms minimum age of 18.
• Passion for helping others.
• Willingness to stand, lift up to 50 lbs and perform physical tasks.
• On-time dependability due to customer-focused environment.

Responsibilities

• Deliver high-energy, positive service and create raving fans.
• Keep the club clean and welcoming for members and guests.
• Greet members at the welcome desk and assist with tours and enrollment.
• Introduce members to Black Card amenities and benefits.
• Support team at the desk and handle member check-ins/check-outs.
• Be a leader with enthusiasm and be flexible with hours including weekends.

Skills

Customer service

Positive attitude

High energy

Leadership

Communication

Education

High School diploma or GED

Job description

Planet Fitness-United Fitness Partners is seeking a Member Services Representative to provide a positive, high-energy experience in a welcoming, judgment-free club environment. You will assist with member check-ins, tours, enrollment, and introduce Black Card benefits while maintaining a clean, inviting space.

The role emphasizes dependable availability, a passion for helping others, and the ability to lift up to 50 lbs as part of daily duties in a fitness club setting.