Member Experience Specialist — Flexible Schedule & Perks

EPIC Fitness Group dba Planet Fitness; Troy (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance

Employee Referral Bonus

Night shift premium $1/hour

Free Black Card Membership

401(k) with employer match

Profit sharing

Clean work environment

Healthier Planet team culture

EAP

Job summary

Planet Fitness Troy is seeking a Customer Service Representative to join our team and help deliver a superior member experience in a welcoming environment. You will engage with members and guests, answer questions, process sign-ups, and support daily club operations to ensure a Judgement Free experience for every visitor.

This on-site role offers steady hours and the opportunity to grow with a dynamic, health-focused company that values teamwork, clean facilities, and outstanding service.

Responsibilities

• Greet members and guests and provide a welcoming, helpful service.
• Answer phones and assist callers with a variety of questions.
• Check in members, give tours, sign up new members, and log amenities.
• Respond to member questions and concerns in a timely, professional manner.
• Maintain a clean facility, restrooms, front desk area and equipment.

Job description

Planet Fitness Troy is seeking a Customer Service Representative to join our team and help deliver a superior member experience in a welcoming environment. You will engage with members and guests, answer questions, process sign-ups, and support daily club operations to ensure a Judgement Free experience for every visitor.

This on-site role offers steady hours and the opportunity to grow with a dynamic, health-focused company that values teamwork, clean facilities, and outstanding service.