Member Experience Specialist — Flexible Schedule

Fit Fusion, LLC; Wadsworth (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Fit Fusion is seeking a Member Services Representative to foster a welcoming gym environment and deliver excellent member service. You will greet members, assist with memberships, retail and tanning product sales, and promote fitness privileges while driving new member enrollment and ensuring smooth front desk operations.

The role requires strong communication, customer service orientation, and the ability to work at the front desk across multiple stations, with CPR/AED certification required

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Reading & writing skills

Job description

Fit Fusion is seeking a Member Services Representative to foster a welcoming gym environment and deliver excellent member service. You will greet members, assist with memberships, retail and tanning product sales, and promote fitness privileges while driving new member enrollment and ensuring smooth front desk operations.

The role requires strong communication, customer service orientation, and the ability to work at the front desk across multiple stations, with CPR/AED certification required