Member Experience Specialist — Flexible Hours & Growth

Planet Fitness; Gastonia (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

401K Employer match

Health insurance options

Life Insurance

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness Gastonia is seeking a friendly Customer Service Representative to join our team. Starting pay is $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months after the first year, based on your anniversary date.

This role requires a flexible schedule with one weekend day required. You will greet members, sign up new members, answer phones, process purchases, and help maintain a clean, inviting club environment while delivering a Judgement Free experience.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years or older; basic computer skills.

Responsibilities

• Provide superior customer service to members and guests.
• Greet members, sign up new members, log amenities.
• Answer phones using information script.
• Process purchases at POS.
• Promote fitness instruction classes to members.
• Maintain a clean, sanitized club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness Gastonia is seeking a friendly Customer Service Representative to join our team. Starting pay is $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months after the first year, based on your anniversary date.

This role requires a flexible schedule with one weekend day required. You will greet members, sign up new members, answer phones, process purchases, and help maintain a clean, inviting club environment while delivering a Judgement Free experience.