Member Experience Specialist — Flexible Hours & Growth Path

National Fitness Partners; Lebanon (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K (Employer match up to 4%)

Health Insurance Options

Basic Life Insurance & Short-Term DI 0

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, invites you to join our team as a Customer Service Representative. With a starting pay of $12 per hour and flexible shifts from 4:30am to 12:30pm or 3pm to 11pm, you’ll help members in a Judgement Free environment and grow with us.

You will answer phones, greet members, sign up and tour new members, process purchases at the POS, and promote our fitness classes.

Qualifications

• Excellent communication and friendly demeanor.
• Ability to greet members and handle inquiries.
• Comfort with processing transactions at the POS.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Phone etiquette

Communication

Greet members

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, invites you to join our team as a Customer Service Representative. With a starting pay of $12 per hour and flexible shifts from 4:30am to 12:30pm or 3pm to 11pm, you’ll help members in a Judgement Free environment and grow with us.

You will answer phones, greet members, sign up and tour new members, process purchases at the POS, and promote our fitness classes.