Member Experience Associate

Planet Fitness; Kernersville (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO

401K with Employer match up to 4%

Health Insurance Options

Life Insurance

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness Kernersville is seeking a Customer Service Representative to provide a superior member experience. This full-time position starts at $12 per hour and follows a schedule of Mon-Thu 9:00 AM–5:00 PM and Fri 9:00 AM–4:00 PM.

Hourly increases occur at 180 days, 1 year and every six months thereafter, based on your anniversary date. The role includes PTO, health options, Life Insurance, 401K with employer match up to 4%, and an Employee Assistance Program.

Qualifications

• Customer service experience preferred.
• High school diploma or GED preferred.
• Must be 18 years or older and proficient with basic computer use.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones politely and follow information script.
• Greet members, sign up new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness instruction classes to members and newcomers.
• Keep club environment clean, sanitized, and safe.

Skills

Customer service

Computer skills

Communication

Age 18+

Education

HS Diploma

Job description

Planet Fitness Kernersville is seeking a Customer Service Representative to provide a superior member experience. This full-time position starts at $12 per hour and follows a schedule of Mon-Thu 9:00 AM–5:00 PM and Fri 9:00 AM–4:00 PM.

Hourly increases occur at 180 days, 1 year and every six months thereafter, based on your anniversary date. The role includes PTO, health options, Life Insurance, 401K with employer match up to 4%, and an Employee Assistance Program.